If you are not satisfied with our service or financial advice provided by our advisers, please tell us as soon as possible.
Call: 0800 273 343 539 or (09) 445 0003
Write to: PO Box 99094, Newmarket 1149, Auckland
When we receive a complaint:
If we cannot agree on how to fix the issue, you can contact our external disputes resolution scheme, Financial Services Complaints Limited (FSCL). FSCL provides a free and independent dispute resolution service that may help to resolve your complaint. To contact FSCL
Call: 0800 347 257 or 04 472 3725
Write to: PO Box 5967, Wellington 6140
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